Refund Policy

Returns and Refunds Policy

Last updated: 04/11/20226

Mulch sales

Bulk mulch is a loose, natural product delivered by tipper truck. Once it has been tipped, it cannot be collected, resold or reused. For this reason, we do not accept returns of mulch. We also do not offer refunds or exchanges if you change your mind, order more than you need or order the wrong quantity.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If your mulch is faulty, does not match its description, or we deliver the wrong product or the wrong quantity, we will provide a remedy as the law requires. This can be a replacement load, a top-up delivery or a refund.

What is not a fault

Our mulch is a garden grade blend of leaf and coarse woodchips of varying sizes, sourced from our own tree work. Natural variation in colour, texture, chip size and leaf content is expected and is not a fault.

How to raise a problem

• Check your load when it is delivered. If there is a problem, contact us as soon as possible, and before you spread the mulch if you can, so we can inspect it.
• Call 1300 312 326 or email info@dixonsgroup.com.au. Include your order number, delivery address and photos of the load.

Cancellations

Once you place an order, you cannot cancel it. This does not affect your rights under the Australian Consumer Law, for example if we cannot deliver your order.